A word from Chief Executive Officer, Katherine Verano:

Dear Friends,

The unprecedented health crisis caused by the Coronavirus (COVID-19) reminds us how fortunate we are to be part of a caring community dedicated to the well-being of others.

As an agency that serves the needs of those facing the immediate trauma of domestic and sexual violence, stalking and trafficking, our response must focus on making their safety and security paramount. We must also take steps to protect the well-being of our dedicated staff, volunteers and the communities we serve as we face the threat of COVID-19.

These steps will remain in effect until further notice:

Safe Futures 24 Hour CRISIS Hotline Number 860-701-6001
Safe Connect Statewide Hotline Number 1-888-774-2900

  • Our 24/7 confidential crisis hotline will remain fully operational and staffed.
  • Our emergency shelter Genesis House will remain open and staffed with health safety measures in place to protect clients who have left abusive relationships, as well as servicing clients in hotels due to the shelter being over capacity.
  • All of the other six residential programs are staffed and operational with health safety measures in place
  • Counseling services remain open with health safety measures in place. Our New London main office at 16 Jay Street is open. Our Norwich on Main Street is open. We will ask all clients to do a self-assessment screen in our foyer prior to entering counseling offices. All clients are welcome, especially in crisis, and we encourage to engage with our advocates by telephone whenever possible.
  • Law Enforcement Advocate available to assist law enforcement with follow up crisis calls and High Risk Lethality Assessment – Cell (860) 303-5098
  • Connecticut Superior Court GA-10 at 112 Broad Street in New London is open to the public. Monday – Friday from 9am – 5pm. However, Safe Futures’ New London Family Violence Victim Advocates are not seeing anyone in person at this time due to social distancing restrictions, only by phone at 860-443-3959 x4051 or x4052. Please call the office for any questions, concerns, or for arraignment intakes.
  • If you would like remote access to a scheduled court hearing, please call the Family Violence Victim Advocate at 860-443-3959 x4051 or x4052.
  • Norwich Criminal and Civil Court: Hours of operation are Monday – Friday 9am-5pm. The Norwich court advocates may be reached at 860.889.2271 x5038
  • Civil Court Advocate number is 860-941-2015. Civil Restraining Orders may be filed in person or via Electronic Filing of TRO Applications
  • We encourage our Direct Services Team to conduct ongoing one-on-one counseling sessions by telephone when possible.
  • Our Self Esteem Support groups are being conducted via tele conference. (Contact Safe Futures at (860) 447-0366 x 200 for call in number.)


Essentials Donation Center

  • Due to COVID-19 our Essential Donation Center will accept donations preferably by appointment. View the COVID Guidelines here.
  • The Essentials Donation Center is open Tuesdays and Thursdays, 10am – 2pm only.
  • We are always in need of new, unopened items such as toiletries and cleaning products (unscented preferred).
  • Please make an appointment for donation drop-offs and masks must be worn. For a drop-off appointment Contact: Susan Noyes, Resource Coordinator at snoyes@safefuturesct.org or call 860.447.0366 extension 221
  • Our Direct Service Staff is available to fill the needs of Safe Futures’ clients at all times through our Essentials Donation Center.
  • Effective Tuesday, March 16, 2021 we will not be accepting any more winter clothing donations. Spring and summer clothing donations will be accepted starting April 1st, 2021.


How YOU can help!
It remains imperative we meet the immediate needs of our clients experiencing domestic and sexual violence, stalking and trafficking. Inevitably, our ability to hold community events that help us raise the funds and collect donations critical to providing these services has been impacted.

You can continue to support the adults and children we serve during this critical time by doing the following:

  • Donating gift cards in small denominations to stores such as Target, Walmart,
    CVS & Stop & Shop, and Shop Rite. These gift cards will help clients’ access things they need on a daily basis.
  • You can send gift cards to the attention of: Darlene Hilbert, c/o Safe Futures
    16 Jay Street New London, CT 06320
  • Our many residential families have children at home and we have a continuous need for children activities, such as games, crafts, educational learning materials, and other child related items.
  • Please review our Emergency Shelter Amazon Wish List and order regularly needed supplies and necessities which will be delivered directly to Safe Futures.
  • Donate to Safe Futures.
  • Follow us on Facebook and check our website for updates.

Finally, I would like to take a moment to thank our dedicated staff who continue to work to keep our clients safe and secure during this challenging time.

Wishing everyone continued health and well-being,

Katherine Verano
Chief Executive Officer

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