UPDATED: April 23, 2020

All of Safe Futures services – hotlines, counseling, court support, and housing programs – remain operational for victims, with appropriate COVID-19 precautions being made. Our hotline is available 24/7.  Our New London counseling office is open Monday – Friday, 9:00 a.m. – 5:00 p.m., for walk-ins with necessary precautions in place. Basic needs are still available upon request. All court support services are now being provided through the New London Judicial court where Safe Futures Court Advocates are housed. In addition, our advocates now are able to work directly with victims from drafting restraining order application through filing it electronically – through phone and email. Our seven residential programs, including our emergency domestic violence shelter, are more than ever needed during this time and we are working tirelessly to house many of our clients in our own programs and in the community. We are constantly reviewing policies and procedures to ensure victims and staffs are safe while continuing to provide all of our services.

Dear Friends,

The unprecedented health crisis caused by the Coronavirus (COVID-19) reminds us how fortunate we are to be part of a caring community dedicated to the well-being of others.

As an agency that serves the needs of those facing the immediate trauma of domestic and sexual violence, stalking and trafficking, our response must focus on making their safety and security paramount. We must also take steps to protect the well-being of our dedicated staff, volunteers and the communities we serve as we face the threat of COVID-19.

These steps will remain in effect until further notice

Safe Futures CRISIS Hotline Number 860-701-6001
Safe Connect Statewide Number 888-774-2900


  • Our 24/7 crisis hotlines will remain fully operational and staffed.
  • Our emergency shelter Genesis House will remain open and staffed to protect clients who have left abusive relationships, as well as servicing clients in hotels due to the shelter being over capacity.
  • All of the other six residential programs are staffed and operational with proper health safety measures in place.
  • Counseling services remain open with health safety protocols in place. Our headquarters at 16 Jay Street in New London is open and our Norwich office will operate out of 16 Jay Street as well, but we will restrict walk-in clients to those in immediate crisis and refer all others to engage with our advocates by telephone.
  • Law Enforcement Advocate available to assist law enforcement with follow up crisis calls and High Risk Lethality Assessment. Cell: (860) 303-5098
  • Our Court Advocates for New London and Norwich Criminal and Civil Court will continue operations out of the courthouse located at 70 Huntington Street in New London, Connecticut, in the Family Relations Division of the court. Civil Restraining Orders may be filed via Electronic Filing of TRO Applications.
  • Criminal Court Advocate number is 860-941-2376
  • Civil Court Advocate number is 860-941-2015.
  • We are instructing our direct services team to conduct ongoing one-on-one counseling sessions by telephone when possible.
  • Our Self Esteem Support groups are being conducted through conference calls. Contact Safe Futures staff to obtain a call in number.
  • Programs that serve those not in immediate crisis are working remotely to assist crisis intervention, create virtual classrooms and delivering to our families in need.
  • We are temporarily suspending our Essentials Donation Center program and will no longer accept in-person or drop-offs of any items for safety reasons. Our direct service staff are available to fill the needs of our clients at all times through our Essentials Donation Center.

How YOU can help!

It remains imperative we meet the immediate needs of our clients experiencing domestic, sexual violence stalking and trafficking. Inevitably, our ability to hold community events that help us raise the funds and collect donations critical to providing these services will be impacted.

You can continue to support the adults and children we serve during this critical time by doing the following:

  • Donating gift cards in small denominations to stores such as Target, Walmart, CVS & Stop & Shop. These gift cards will help our clients access things they need as our donation program is temporarily suspended. You can send gift cards to the attention of: Melissa Zaitchik, Director of Development & Communications at our New London headquarters, 16 Jay Street New London, CT 06320.
  • Our many residential families have children at home and housebound. We have a continuous need for children activities, such as games, crafts, learning materials, and other child related items.
  • Please review our Amazon Wish List and order much needed supplies and necessities which will be delivered directly to Safe Futures.
  • Visit our website at www.safefuturesct.org and click on the donate button.
  • Please follow us on Facebook and check our website for continued updates.

Finally, I would like to take a moment to thank our dedicated staff who continue to work to keep our clients safe and secure during this challenging time.

Wishing everyone continued health and well-being,

Katherine Verano
Chief Executive Officer

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